Thank you for shopping at Aero Wears. We value your satisfaction and strive to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

We offer refunds under the following circumstances:

1. Damaged or Defective Products:

If the product you received is damaged, defective, or in an unusable condition, you are eligible for a full refund.

2. Significant Descriptive Discrepancy:

If the product you received significantly differs from the description provided on our website, you may be eligible for a refund. Please note that minor variations in color, size, or design may occur.

3. Wrong Item Received:

If you received the wrong item in your order, please contact us within 7 days of receiving the item to initiate a refund.

Initiating a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Customer Support:

Reach out to our customer support team within 7 days of receiving the item. You can contact us via [email/phone] (Phone: +8801934201000) with your order details and a description of the issue.

2. Provide Documentation:

In your communication, include relevant photos or documentation that support your claim. This will help us assess the situation accurately.

3. Review and Processing:

Our customer support team will review your request and documentation. Once approved, we will provide instructions for returning the item.

4. Return the Item:

Pack the item securely in its original packaging and ship it to the address provided by our customer support team. You are responsible for the return shipping costs.

5. Refund Processing:

Once we receive the returned item and verify its condition, we will process the refund. Please allow [number] days for the refund to reflect in your original payment method.

Non-Refundable Items

Please note that certain items are non-refundable, including:

• Items that are damaged due to customer misuse, negligence, or mishandling.
• Items that are not in their original condition, have been used, or show signs of wear.
• Items returned without prior communication and approval from our customer support team.

Contact Us

If you have any questions or concerns about our refund policy or a specific return, please contact our customer support team at support@aerowears.com. We’re here to assist you.

Thank you for shopping with Aero Wears.

Last updated: 31 Aug 2023